Designation: CCA (Customer Care Agent)
Job Requirement : Position requires the application of knowledge of problem routing, tracking and escalation procedures, as well as knowledge of data entry software applications and related desktop tools
1. Gathers problem information and records data in desktop tools
2.Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service; Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to engineers within the territory
3. Receive and document service request and customer information; Gather problem information and determine criticality
Job Requirement : Position requires the application of knowledge of problem routing, tracking and escalation procedures, as well as knowledge of data entry software applications and related desktop tools
1. Gathers problem information and records data in desktop tools
2.Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service; Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to engineers within the territory
3. Receive and document service request and customer information; Gather problem information and determine criticality